📱 MoveWithMii - Support & Help
❓ Frequently Asked Questions
🔒 How do I allow MoveWithMii to access my health data?
iPhone Settings:
- Open Settings app
- Tap Privacy & Security
- Tap Health
- Find MoveWithMii
- Turn on Steps, Active Energy, and Exercise Minutes
🚫 How do I enable app blocking?
When you first try to select apps to block, iOS will ask for permission. Simply tap "Allow" when prompted. If you missed it:
- Go to Settings > Screen Time
- Make sure Screen Time is enabled
- Restart MoveWithMii and try again
📊 Why aren't my steps updating?
Try these solutions:
- Pull down on the main screen to refresh
- Check Health app permissions (see above)
- Make sure your iPhone is counting steps (check Health app)
- Restart the app completely
🎯 How do I change my daily step goal?
Tap the target icon (🎯) in the top right corner of the main screen.
🔓 My apps aren't unlocking when I reach my goal
Try these steps:
- Force close and reopen MoveWithMii
- Pull down to refresh your step count
- If still stuck, restart your iPhone
💳 How do I cancel my subscription?
Subscriptions are managed by Apple:
- Open Settings app
- Tap your Apple ID at the top
- Tap Subscriptions
- Find MoveWithMii and tap it
- Tap Cancel Subscription
🔄 How do I restore my Pro purchase?
In MoveWithMii:
- Go to Settings tab
- Tap Subscription
- Tap Restore Purchases
🛡️ Privacy & Security
🔒 Your Data is Safe
MoveWithMii collects zero personal data. Everything stays on your device. We can't see your health data, step count, or any personal information.
Read our Privacy Policy
🐛 Report a Bug
Found a bug? Help us improve MoveWithMii:
- Email us at: support@movewithmii.com
- Include: iPhone model, iOS version, description of the issue
- Screenshots: Always helpful if possible
💡 Feature Requests
Have an idea for MoveWithMii? We'd love to hear it! Send us your suggestions at support@movewithmii.com
📱 System Requirements
- iOS: 17.0 or later
- Devices: iPhone only
- Health app: Required for step tracking
- Screen Time: Required for app blocking
Last updated: 28/05/2025 • MoveWithMii Support