📱 MoveWithMii - Support & Help

💬 Contact Us

Email: support@movewithmii.com

Response time: Usually within 24-48 hours

We're here to help! Don't hesitate to reach out with any questions.

❓ Frequently Asked Questions

🔒 How do I allow MoveWithMii to access my health data?

iPhone Settings:

  1. Open Settings app
  2. Tap Privacy & Security
  3. Tap Health
  4. Find MoveWithMii
  5. Turn on Steps, Active Energy, and Exercise Minutes

🚫 How do I enable app blocking?

When you first try to select apps to block, iOS will ask for permission. Simply tap "Allow" when prompted. If you missed it:

  1. Go to Settings > Screen Time
  2. Make sure Screen Time is enabled
  3. Restart MoveWithMii and try again

📊 Why aren't my steps updating?

Try these solutions:

🎯 How do I change my daily step goal?

Tap the target icon (🎯) in the top right corner of the main screen.

🔓 My apps aren't unlocking when I reach my goal

Try these steps:

  1. Force close and reopen MoveWithMii
  2. Pull down to refresh your step count
  3. If still stuck, restart your iPhone

💳 How do I cancel my subscription?

Subscriptions are managed by Apple:

  1. Open Settings app
  2. Tap your Apple ID at the top
  3. Tap Subscriptions
  4. Find MoveWithMii and tap it
  5. Tap Cancel Subscription

🔄 How do I restore my Pro purchase?

In MoveWithMii:

  1. Go to Settings tab
  2. Tap Subscription
  3. Tap Restore Purchases

🛡️ Privacy & Security

🔒 Your Data is Safe

MoveWithMii collects zero personal data. Everything stays on your device. We can't see your health data, step count, or any personal information.

Read our Privacy Policy

🐛 Report a Bug

Found a bug? Help us improve MoveWithMii:

💡 Feature Requests

Have an idea for MoveWithMii? We'd love to hear it! Send us your suggestions at support@movewithmii.com

📱 System Requirements

🤝 Still Need Help?

If you can't find the answer to your question above, don't hesitate to contact us:

📧 support@movewithmii.com

We typically respond within 24-48 hours and are happy to help!


Last updated: 28/05/2025 • MoveWithMii Support